EcoVbe Creations Return and Refund Policy
At EcoVibe Creations, we are committed to ensuring your satisfaction with our herbal products. Please read our Return and Refund Policy carefully to understand your rights and responsibilities when it comes to returns and refunds.
1. Returns
a. **Product Condition:**
We accept returns of products that are in their original condition, unopened, and unused.
b. **Timeframe:**
To be eligible for a return, you must initiate the return process within 14 days of receiving your order.
c. **Return Authorization:**
Before returning any product, please contact our customer service team at info@ecovibecreations.com to obtain a Return Authorization (RA) number. Returns without an RA number will not be accepted.
d. **Shipping Costs:**
Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.
2. Refunds
a. **Refund Process:**
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a reasonable timeframe.
b. **Exclusions:**
Refunds are not available for gift cards, downloadable products, or any product that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
3. Damaged or Defective Products
a. **Reporting Issues:**
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. Include clear photos of the damaged or defective item in your communication.
b. **Replacement or Refund:**
Depending on the circumstances, we will either send a replacement product or issue a refund for the damaged or defective item.
4. Cancellation Policy
a. **Order Changes:**
Once an order is placed, changes or cancellations may not be possible. Please review your order carefully before confirming your purchase.
5. Contact Us
If you have any questions about our Return and Refund Policy, please contact our customer service team at info@ecovibecreations.com
Ecovibe Creations reserves the right to update or modify this Return and Refund Policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.
Thank you for choosing Ecovibe Creations. We appreciate your understanding and cooperation with our return and refund procedures.